SHIPPING METHOD
Ironworks & More shipping method is via UPS (United Parcel Service). Standard shipping rates apply to locations within the contiguous U.S. (excludes Hawaii, Alaska and Canada). Must provide a valid street address at time of order, UPS does not deliver to P.O. Box or APO addresses. Customers will be notified with additional shipping charges for orders shipping outside of the contiguous United States.

Deliveries that do not require a signature may be left in a safe place, out of sight and out of the weather, at the UPS driver's discretion. This could include the front porch, side door, back porch or garage area. If deliveries require special delivery instructions they must be noted at time of order.  

SHIPPING TIMES
Shipping times vary by product. Some of our products are shipped directly from the manufacturer and may take longer than one week for shipping. Please email us at customerservice@onerusticstore.com for any questions related to availability and delivery times before placing your order.

PREMIUM PROCESSING
Merchandise stocked in our local warehouse is available for Premium Processing. The delivery time for Premium Processing is 3 to 4 business days from the date of purchase (excluding Saturdays, Sundays and holidays). The cost for Premium Processing is in addition to the standard ground shipping fee. Premium processing is only available for orders shipped within the contiguous U.S. (excludes Hawaii, Alaska, Canada and APO addresses). Premium processing is not available to P.O.Box or APO addresses.

Premium Processing, 2nd Day and Overnight shipments are available on stock items upon request at an additional charge. Please call for quote.

TRACKING YOUR ORDER
Upon shipment from our warehouse your UPS tracking information will be emailed to you. You may track your shipment using the UPS website. Upon notification of drop shipments from the manufacturer Ironworks & More will notify you with tracking information.

ORDER STATUS
If you have a question about a product or would like to check on the status of your order, please call us at 409-925-8612 Wednesday thru Saturday 10am to 5pm CT and Sunday 12pm to 5pm CT or log into your account.

ONLINE ORDERS
Online orders can be placed using our secure shopping system 24/7. We accept Visa, MasterCard, Discover and American Express. If you are uncomfortable entering your credit card information online, you may initiate your order online and choose the phone order option to give us your payment information over the telephone.

MAIL ORDERS
We accept checks and money orders. Payment can be sent to:
Ironworks & More
PO Box 1591
Santa Fe, Texas 77510

TELEPHONE ORDERS
You can place your order over the telephone by calling 409-925-8612 Wednesday thru Saturday 10am to 5pm CT and Sunday 12pm to 5pm CT

REFUNDS & RETURNS
We have an unwaivering commitment to excellence and would like to be the first place you visit when you think of Rustic Decor. If for any reason you are not satisfied with the merchandise you purchased from Ironworks & More, you may return it for a refund within 7 days from the time you receive the merchandise. Returned merchandise may be subject to a restocking fee (See RESTOCKING FEES below) and you will be responsbile for the return shipping fees.

DAMAGED ITEMS
Ironworks & More will replace any damaged item at no cost to the customer as long as we are notified within 5 days after merchandise has been received. If you receive damaged merchandise please Email Us or call 409-925-8612 Wednesday thru Saturday 10am to 5pm CT and Sunday 12pm to 5pm CT to initiate a return.

RESTOCKING FEES
The return of some merchandise may incur a 30% restocking fee. Please call or email us before returning merchandise to obtain the correct return address for your package. Returned products that are shipped to the incorrect address will incurr an additional shipping charge. Ironwork & More may issue refunds by check or credit card reimbursement. Returns must be made within 7 days after the merchandise is received.

PRICING
We do our best to maintain competitive pricing. Pricing is subject to change due to fluctuations in shiping costs, manufacturer pricing updates or errors in our catalog. If a pricing adjustment is required after you place your order, we will contact you immediately for approval and prior to shipping your order.

CANCELED ORDERS
All orders are subject to a 3% cancellation fee. This fee is not applicable to returned merchandise. See REFUNDS & RETURNS for additional fees incurred for Returns.

CUSTOM & PERSONALIZED ORDERS
Many products are made-to-order. The delivery time for a custom or personalized order may be 6 weeks or more. We can NOT accept returns or cancellations for custom orders.

INTERNATIONAL ORDERS
Ironworks & More is happy to serve International customers, however we are not equipped to take these orders online. If you would like to place an order and ship it outside the United States, please call or email us and one of our customer service representatives will quote you on shipping and arrange for the export.

All International orders must be pre-paid in full via credit card, wire transfer or PayPal. Your customer service representative will provide a ProForma Invoice with our wire transfer instructions or our PayPal email address. International customers are responsible for all shipping, duties, taxes and brokerage fees.

CUSTOMER SERVICE
Ironworks & More employs actual people. We look forward to assisting you with your shopping experience, answering product questions and handing customer service issues online or offline. Please do not hesitate to contact us via telephone 409-925-8612 Wednesday thru Saturday 10am to 5pm CT and Sunday 12pm to 5pm CT or email at CustomerService@onerusticstore.com